Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-15 Business days |
| Canada, Europe |
10-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of worthbuystore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***n –
Everything corresponds, the store of thank you, i liked it very much, long wanted silicone kitchen tool.
F***y –
The style is beautiful, the size is also the size you want.
P***p –
The store’s delivery speed is very fast, the price of small things is also affordable, the cooking is not sticky, the cleaning is convenient, the color is very fresh and beautiful.
K***c –
Set look very nice and solid. I hope so that will be as well in cooking. It csme in 19 days. I didn’t need to contact to the store so I give 5 stars.
P***a –
Description accurate, corresponds to the picture for 100%, the quality is excellent!
J***r –
Products Quality. Packed Top! Strongly recommended. Thank you store Dear.
N***a –
Products Quality. Packed Top! Strongly recommended. Thank you store Dear.
K***s –
Item description corresponds! Externally, looks like in the picture. Funny thing.
H***e –
The product arrived on time, in great condition. Fully match the description. Thank you!
J***h –
Delivered by expectations, good packed. As described. Good quality and nice looking. Wooden holder and rubber fitting tip. Can recommend
S***n –
Very nice, i arrive in perfect condition I love it!
K***a –
The packaging is intact, the store is very attentive, thank the seller
M***a –
Delivered by expectations, good packed. As described. Good quality and nice looking. Can recommend
M***n –
Good packaging and fast logistics, customer service is very considerate!
V***s –
Tableware can be hung up, very convenient and like it, thank you store
M***s –
I tried in work-a good kitchen tool. Material-silicone
M***h –
Thank you very much, the order is very satisfied, already wash and hung in the kitchen so I think everything will be fine
D***v –
Заказывали набор лопаток. Посылка была отправлена продавцом без задержек, пришла за 2 недели до Дальнего Востока. Упакована хорошо, все целое. Сами лопатки довольно качественные, ручка гладкая, силикон без “лохмотьев”, все ровно, аккуратно, приятно в использовании. Моется легко. Сначала был легкий запах, помыли – запаха нет, при нагревании также ничем не пахнет. Чуть отличается цвет, но это скорее из-за настроек цветопередачи монитора. И товаром и сервисом продавца остались довольны.
V***O –
The quality of the goods is good. My wife was satisfied. With the store did not communicate
D***r –
החבילה יצאה בעיכוב גדול יחסית בגלל המצב בסין, אבל מהרגע שהיא יצאה ועד שהגיעה לישראל עבר ממש מעט זמן! כאילו המשלוח היה אקספרס ממש! כל החלקי הסט הגיעו שלמים, ללא פגם או בעיה כלשהי. הצבע בדיוק כמו בתמונה, איכות הסיליקון גבוהה מאוד. אני ממליצה בחום רב !!! מוצר מקסים ואני מאוד מרוצה!