Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-15 Business days
||10-15 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-15 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of worthbuystore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
de bonne grandeur
Très et annais aussi merci
Крутейшая лежанка. Собаке моей очень понравилось. Сразу же залезла и не хотела вылезать)) собачка моя весом 1600 полностью в неё погрузилась даже немного место осталось. Бортики высокие.
very good quality, cat loves bed!!
pelíšek přišel za měsíc a půl, celou dobu jsem mohla sledovat cestu balíčku. Balík byl zabalen velice dobře, žádný nepříjemný zápach. Sám pelíšek je velice kvalitně zpracovaný a moje kocoury ho ihned oblíbili. Za mě určitě doporučuji a děkuji za obchod.! Budu kupovat více u tohoto obchodníka.
кошка легла только после того, как гнездо положили на стул.
Really nice and soft. Once my cat stopped being scared from it he sleep in it every night. The 80cm is really big though
Omg this is so amazing! My dogs LOVE it!!
great product and quick shippi ng.
as in the picture picture
Beds come in vacuum pack and open up to their form as air let in. 60cm is good fit for my 6.8kg cat. Bed could easily fit both my 5 month old kittens too. Super soft, fluffy & cushion as shown in video ad. So glad my cats like the beds right away without using catnip to lure them in. Took few days to ship but fast delivery. Highly recommended.
Approved by Kitty !!!
Fiel a las fotos, lo único bq la base no es muy mullida . La gata está encantada, es muy suave al tacto, tamaño de 50cm ideal para un gato.
Кошечка в восторге! Замурлыкала с ходу! Восторг! Наполнителя в середине могло быть и побольше.
Excelente qualidade. Olhe as fotos do gato Pipoca usando a cama nova.
спасибо огромное продавцу плюшевая кровать отличного качества, доставка быстрая, отслеживалась. всем рекомендую
Отличная лежанка, оказалось большой и просторной для кошки весом 3 кг. Продавца рекомендую.
шикарная подушка. не слушайте тех кто говорит, что она пустая и все такое) очень хороший и качественный товар
snelle levering en het katten mandje was precies zoals ik had gehoopt. lekker zacht materiaal.