Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-15 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of worthbuystore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***n –
In het begin even wennen maar het werkt.Heb nu veel minder pijn in mijn rug
G***r –
lo he probado y va muy bien lo recibí en dos semanas
V***o –
Очень доволен!Продавец очень быстро отправил заказ шёл 2 недели до Литвы как я уже получил! Отслеживал посылку на всём пути Подушка супер буду заказывать ещё одну!
B***a –
szybka przesyłka, poduszka dokładnie taka jaką w opisie
M***v –
доставка 20 дней, очень приятная, дополню отзыв, когда попользуемся месяц
A***r –
Хорошая подушечка,как на фото. Доставили относительно быстро. Заказала 11.11 пришло 03.12 . Всем довольна. Продавцу спасибо.
Customer –
Доставка в Москву заняла больше месяца. На вид подушечка качественная. Чехол съемный. Покупала в подарок, эффект оценить не могу.
N***v –
Спастика в ногах. Помогает ночью спать.
M***n –
Shipping took almost three weeks. As described. Leg strap is very useful. Only thing is I wish it was thicker but as shown in the pictures, it’s only about one inch separation.
Customer –
Thanks a lot for the fast shipping. 2 weeks to Switzerland. Very easy communication with the store
Customer –
Доставка супер быстрая. Через полторы недели после заказа получили. Пока подушку не испытали. Но в принципе на ощупь очень приятная.
K***o –
Very comfortable. Had a knee surgery last year, this knee pillow reliefs kneepsin while sleeping, by keeping knees from falling on top of oneanother. Very good
L***n –
perfetta ,vista in tv a teleshopping costava 49 € qua 9,29 e un affare cosi, e molto buona ,consigliata
A***a –
Дошло за 17 дней до Мск. Отправление отслеживалось. Пришло в обычном почтовом конверте, без видимой деформации. Пока не использовали.
Y***y –
Fast shipping! Arrived in about 2 weeks to Israel. Has a bit of a smell but seems to be good quality
W*** –
Good quality item. Will do some testing and then leave further feedback.
Customer –
Muy cómodo para dormir. Es casi como el que anuncian en la tele tienda.
A***Z –
MUY BIEN, SOBRE TODO TENIENDO EN CUENTA EL PRECIO DE OTRAS OPCIONES DE COMPRA (AMAZON)
Customer –
rápido , de buen calidad y mejora bastante la postura
Customer –
Подушка просто супер. Наконец решилась проблема с тем,куда деть ноги ночью,чтобы колени не давили друг на друга. Материал очень приятный.